Contact Us
How your feedback is used
Because this site reviews casinos rather than operating one, every comment you send through the contact form is read by the editorial team and used to correct factual errors, update outdated pages and refine the way Slots shine and its rivals are assessed. Criticism of a specific review is logged against that review and checked against the operator’s current terms before any amendment is made. Praise and complaints carry equal weight: both are reviewed for patterns that might indicate a systemic problem with our methodology.
What to include in your message
A useful message names the casino or page it concerns, states the date of the experience and quotes the exact wording from the site that you believe is wrong or misleading. If you are reporting a bonus or wagering condition, include the offer name and the figure as displayed, but do not paste account credentials or payment details. Messages that describe an outcome without referencing a specific page are harder to act on, so the more precise you can be, the more likely the issue is resolved on the first pass.
What happens to the information you send
Information written into the form is used solely to respond to your enquiry and to improve the accuracy of the website. It is not sold, rented or shared with any casino operator, affiliate network or marketing agency. The editorial team retains the content of the message only as long as necessary to complete the requested correction or reply, after which it is deleted. We never disclose your identity or contact details to the casino that you are commenting on, even when the complaint concerns that operator directly.
You are not required to provide any information beyond what the form asks for. Any additional details you choose to include, such as a player account name or a session history, are treated with the same confidentiality as the core message. If you ask us to remove a submitted comment from our records, we will do so without undue delay, provided the request can be verified against the original submission.
Limits on what we can address
This contact form handles feedback about the website itself, not disputes with a casino. If you have a complaint about a withdrawal, a bonus rejection or a blocked account, you must raise it directly with the operator concerned; we have no authority to intervene in that process. We also cannot verify individual player claims, confirm licensing details or act as a mediator in any financial disagreement. Where your message relates to a review we have published, we will correct demonstrable errors but we will not remove a review simply because the operator or a player disagrees with the opinion expressed.
Anyone under the age of eighteen, or under the legal gambling age in their jurisdiction, should not use this form. If you are seeking help with gambling-related harm, contact a recognised support organisation in your country rather than submitting a complaint here, as this site does not provide counselling or crisis assistance.